Return Policy
Return Policy for Al Munir Spare Parts
Thank you for shopping with Al Munir Spare Parts. We are committed to providing high-quality automotive parts and excellent customer service. If you’re not entirely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days from the date of delivery. To be eligible for a return, the item must meet the following criteria:
- Be unused, in the same condition as received, and in the original packaging.
- Be a part of the approved return categories (as listed below).
Non-returnable Items
Certain items are not eligible for return, including:
- Products that have been installed or used.
- Items that are damaged due to misuse or improper installation.
- Custom or special-order parts.
Process for Returns
To initiate a return:
- Contact our customer support team at info@almunirspareparts.com or call us at +974 3089 3399 within 30 days of receiving the product.
- Provide your order number, item(s) for return, and reason for return.
- Our team will guide you through the return process, including the return address and any additional steps.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7–10 business days, and credit will be applied to your original payment method.
Exchange Policy
If you prefer an exchange, you may return the product and place a new order. Exchanges are subject to availability.
Return Shipping Costs
Customers are responsible for paying the return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50.
Damaged or Defective Items
If your product arrives damaged or defective, please contact us within 7 days of receiving the order. We will arrange a replacement or refund at no extra cost to you.
Contact Us
For any questions or concerns regarding our return policy, please feel free to reach out to our customer service team:
Email: info@almunirspareparts.com
Phone: +974 3089 3399
We value your satisfaction and strive to ensure a seamless shopping experience.
